PRIVACY POLICY
1. IDENTITY OF THE DATA CONTROLLER
The data controller responsible for the processing of personal data collected through the website sevillaconguia.com (hereinafter, the “Website”) is:
• Name/Company Name: Roberto Antonio Crespo Bueno
• Tax ID/VAT Number: 28823392E
• Address: Astronomía 1, Building 1, 8th floor, module 13, Seville, 41015
• Contact email: [email protected]
• Contact telephone number: 624522482
2. PURPOSE OF PROCESSING PERSONAL DATA
At sevillaconguia.com, we process the information provided by interested parties for the following purposes:
1. Booking and service management: To manage bookings for guided tours, visits, or other services offered through the Website.
2. Customer service: To respond to inquiries, requests, or complaints made by users.
3. Marketing and promotions: To send commercial communications, offers, and promotions related to our services, provided that we have obtained the user’s express consent.
4. Website improvement: To analyze Website usage and improve its functionality and user experience.
5. Compliance with legal obligations: To comply with applicable legal and regulatory obligations.
3. LEGAL BASIS FOR PROCESSING
The processing of personal data is based on the following legal grounds:
• Performance of a contract: For the management of bookings and provision of services requested by the user.
• Consent of the data subject: For sending commercial and promotional communications.
• Legitimate interest: For the improvement of the Website and the user experience.
• Compliance with legal obligations: To comply with applicable regulations.
4. DATA RECIPIENTS
Personal data may be disclosed to:
1. Suppliers and collaborators: Entities that provide services necessary for the execution of reservations and contracted services (e.g., tour guides, transportation companies, etc.).
2. Competent authorities: When necessary to comply with legal obligations or court orders.
3. International transfers: International data transfers are not foreseen, unless necessary for the provision of contracted services, in which case an adequate level of protection will be guaranteed.
5. DATA RETENTION
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with applicable legal obligations. Specifically:
• Booking and contracting data: This data will be retained for the time necessary to manage the booking and, subsequently, for the legally required periods (for example, to comply with tax or accounting obligations).
• Marketing data: This data will be retained until the user withdraws their consent or requests to unsubscribe.
6. RIGHTS OF INTERESTED PARTIES
In accordance with current data protection legislation, users may exercise the following rights:
1. Access: To know what personal data is being processed and how.
2. Rectification: To modify inaccurate or incomplete data.
3. Erasure: To request the deletion of their data when it is no longer necessary for the purposes for which it was collected.
4. Restriction of processing: To request the restriction of processing in the cases provided for by law.
5. Portability: To receive their data in a structured format and transmit it to another controller.
6. Objection: To object to the processing of their data, particularly for marketing purposes.
7. Withdrawal of consent: To withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, users may send a written request to the postal address or email address indicated in section 1, attaching a copy of their national identity document or equivalent identification.
7. SECURITY MEASURES
sevillaconguia.com implements the necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, unauthorized processing or access, in accordance with the provisions of the General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).
8. COOKIES AND SIMILAR TECHNOLOGIES
This website uses cookies and similar technologies to enhance user experience and analyze site usage. For more information, please see our Cookie Policy.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this Privacy Policy to adapt it to new legislation, case law, or technical developments. Any changes will be notified to users through the Website.
10. CONTACT
For any questions or queries related to this Privacy Policy, users can contact us through the means indicated in section 1.